Privacy Policy

Who We Are

Utah High Desert Rituals LLC is a small desert ritual studio that fits altars, binds sage ceremony sets, cares for censers and leads quiet walks on public mesa ground near Spanish Fork, Utah. The company is the controller of the personal information described in this policy. The developer name High Desert Rituals is the working design name used across the studio and the website. When this policy says we, us or our, it means Utah High Desert Rituals LLC. When it says you, it means any visitor to the website, any guest who books a bench hour, and any person who writes to the studio by email, phone or the contact form.

The studio address, which is also the address for all written privacy correspondence, is 1231 E 540 N, Spanish Fork - 84660-8003, United States (US). Our contact email address is orders@highdesertrituals.hair and our contact telephone number is +15015222411. We answer privacy questions personally and we do not route them through an outside call centre.

Scope of This Policy

This policy applies to the website at highdesertrituals.hair, to the message desk form on the contact page, to emails and telephone calls sent to the studio, and to information gathered during appointments at the bench, during censer care weeks, during seasonal ritual days, during desert walk sessions and during smoke blend evenings. It does not apply to any other company, organisation or website, even where a link from our pages leads you to them.

We do not operate a customer account system, we do not run a public forum and we do not host user generated content. Because the studio is small, most of the information we hold comes directly from you in the course of a conversation or an appointment. This policy describes that information and the care we take with it.

Information We Collect

We collect only the information that is needed to answer a question, arrange a bench hour, run a service and keep a simple studio record. The categories are set out below.

Information you give us directly

• Your name, so that we can address you correctly in messages and notes.
• Your email address, so that we can reply and confirm appointments.
• Your telephone number, where you choose to provide one for appointment reminders.
• The subject and content of your message, including any description of your space, objects or needs.
• Measurements, photographs and sketches of a shelf, windowsill or floor corner that you share for an altar fitting.
• Notes about a censer, a sage bundle or a smoke blend that you ask us to examine or record.
• Records of appointments attended, services chosen and follow up conversations.

Information collected automatically

Our website is a set of plain pages. We do not run advertising networks on it, and we do not build behavioural profiles of visitors. The hosting provider that serves the pages may keep standard server logs that record the internet protocol address of a request, the browser type, the page requested and the date and time of the request. These logs are used for security, for diagnosing faults and for keeping the site available, and they are not used to identify individual visitors.

Information from appointments

During a visit we may write a short note in the studio book describing the work agreed, the materials used and any preferences you have mentioned. These notes help us avoid asking the same questions twice and help us continue a project across seasons. They are kept in the studio and are not shared outside the company.

How We Use Information

We use personal information for a narrow set of purposes that are directly connected with running a small studio. Those purposes are listed here so that you can see exactly why a piece of information is needed.

• To reply to messages sent through the contact form, by email or by telephone.
• To arrange, confirm, reschedule and follow up on bench hours, walk sessions and evening tables.
• To design and prepare an altar fitting from the measurements and photographs you provide.
• To record censer care work, sage binding work and blend mixing work in the studio book.
• To answer follow up questions about an object or a practice after a visit.
• To keep basic financial records where a service has a fee, as required by accounting rules.
• To protect the studio, its guests and its website from misuse, fraud and security incidents.
• To comply with legal obligations that apply to a limited liability company in Utah.

We do not sell personal information. We do not rent email lists. We do not use information gathered at the bench to build profiles for advertisers, and we do not add guests to a marketing list without a clear, separate request from them.

Lawful Basis for Processing

Where data protection law requires us to identify a lawful basis, we rely on the following grounds. First, we process information that is necessary to take steps at your request before entering into an agreement and to perform that agreement, for example when we arrange a bench hour or prepare an altar fitting. Second, we process information on the basis of our legitimate interests in running and improving a small studio, provided those interests are not overridden by your rights and freedoms. Third, we process information where we have your consent, for example where you ask to receive a note about a future seasonal ritual day. Fourth, we process information where it is necessary to comply with a legal obligation, such as keeping financial records.

You may withdraw consent at any time where consent is the basis for a particular use. Withdrawing consent does not affect processing that took place before the withdrawal, and it does not affect processing based on another lawful ground.

Cookies and Similar Technologies

The website uses a very small amount of browser storage and no advertising cookies. A cookie is a small file that a site can place on your device to remember something between visits. We use no tracking cookies, no analytics cookies and no social media pixels. The only technical storage that may occur is the ordinary handling a web server performs to keep a page working during your visit.

If we ever add a feature that needs a cookie, this policy will be updated first and the feature will be described clearly. You can set your browser to refuse cookies or to warn you before a cookie is stored. Refusing cookies will not prevent you from reading the pages or using the message desk, because neither depends on cookie storage.

Information We Share

We do not sell or trade personal information. We share it only with a small number of service providers who help us run the studio, and only to the extent needed for the task they perform. These providers may include the company that hosts the website, the provider of our studio email, and an accountant who keeps our financial records. Each provider is expected to protect the information and to use it only for the service it supplies.

We may also disclose information where we are required to do so by law, by a valid legal request, or where disclosure is necessary to protect the safety of a guest, a member of the public or the studio. If the business is ever reorganised, merged or transferred, information may form part of the transferred records, and we will notify affected guests where the law requires it.

How Long We Keep Information

We keep information only for as long as it is needed for the purpose for which it was collected. Messages that do not lead to an appointment are usually deleted within twelve months. Studio book notes about an ongoing fitting or a cared for censer are kept while the project is active and for a reasonable period afterwards so that follow up questions can be answered. Financial records are kept for the period required by accounting and tax rules.

When information is no longer needed, we delete it or make it unreadable. Where a guest asks us to delete information before that time, we do so unless a legal obligation or an active dispute requires us to keep it.

Security of Information

We take reasonable technical and organisational measures to protect personal information. The website is served over an encrypted connection, studio email is protected by a strong password and multi factor authentication, and paper notes are kept in a locked drawer at the studio. Access to information is limited to the small number of people who need it to run the studio.

No method of storage or transmission is completely secure. We cannot promise that a security incident will never occur, but we review our practices regularly and we act quickly if we learn of a problem. If a breach affecting your information is likely to result in a high risk to you, we will notify you and any relevant authority as required by law.

Your Privacy Rights

Depending on where you live, you may have a set of rights over your personal information. We honour these rights for every guest, regardless of location, to the extent the law allows. The main rights are described below.

• The right to know whether we hold information about you and to receive a copy of it.
• The right to have inaccurate or incomplete information corrected.
• The right to ask us to delete information that we no longer need.
• The right to ask us to restrict how information is used.
• The right to object to processing that is based on our legitimate interests.
• The right to receive information you provided in a portable, common format.
• The right to withdraw consent where processing is based on consent.
• The right not to be treated differently for exercising a privacy right.

To exercise a right, write to orders@highdesertrituals.hair with enough detail for us to identify you and understand your request. We will respond within the time set by applicable law, and normally within thirty days. We may ask for a small amount of additional information to confirm identity before acting, because we do not want to release information to the wrong person.

Access and Correction

You can ask us at any time to show you the information we hold about you. We will provide it in a clear and readable form, usually by email, together with a short explanation of why it is held and who it has been shared with. If any part is wrong, tell us and we will correct it without unreasonable delay.

If you believe a correction is not needed and we believe it is, we will explain our reasoning and record your view alongside the information so the disagreement is visible in future.

Privacy for Children

The studio and the website are intended for adults. We do not knowingly collect personal information from children under thirteen. Bench hours, walk sessions and evening tables are arranged with a responsible adult. If a parent or guardian learns that a child has sent information to the studio, they should contact us and we will delete it promptly.

Where a family attends together, we record the name of the responsible adult only. Notes about the room and the altar are kept in the same way as any other studio note and are never shared publicly.

Email and Marketing Choices

We do not add guests to a marketing list without asking. If you ask to be told about a future seasonal ritual day or a smoke blend evening, we will use the email address you provide for that purpose only. Every such message includes a simple way to ask us to stop, and we honour the request promptly.

Transactional messages, such as a confirmation of a bench hour or an answer to a question, are not marketing messages. We will continue to send them for as long as we are working together on an appointment.

Third Party Websites

Our pages may link to other websites, for example to a map service for the studio address or to a supplier. We do not control those websites, and their privacy practices are governed by their own policies. We encourage you to read the policy of any website before sharing personal information with it.

A link from our site is not an endorsement of every practice on the destination site. If you follow a link and have a concern about how your information is handled, please tell us so that we can review whether the link should remain.

International Visitors

The studio is located in the United States, and the information we collect is stored and processed in the United States. If you visit the website from another country, you understand that your information will be transferred to and handled in the United States, where data protection rules may differ from those in your own country.

Where we transfer information from a jurisdiction with stricter rules, we take reasonable steps so that the information continues to receive appropriate protection. You may contact us for more detail about the safeguards we apply.

Changes to This Policy

We may update this policy from time to time to reflect changes in our practice, in the law or in the services we offer. The effective date at the top of the page shows when the current version took effect. Where a change is significant, we will make the new version available on the website and, where we have an email address and the change affects you, we will send a short notice.

Your continued use of the website after a change takes effect means that you accept the updated policy. If you do not agree with a change, you are free to stop using the website and to ask us to delete information we hold about you.

How to Contact Us

If you have a question about this policy, a request about your information, or a concern about how the studio has handled personal data, contact us using the details below. We answer privacy questions personally and we take every concern seriously.

Utah High Desert Rituals LLC
1231 E 540 N
Spanish Fork - 84660-8003
United States (US)
Email: orders@highdesertrituals.hair
Telephone: +15015222411

If you are not satisfied with our response and you live in a jurisdiction that provides a supervisory authority, you have the right to complain to that authority. We would appreciate the chance to resolve the matter with you first.